Health Services Co-Payment; Offender Notice effective oct 1st 2014

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2015 GENERAL COMPLAINTS LADC

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PHONE ISSUES Phone system: DSI ITI offender connect facility ID# 100 *(571) area code numbers cost too much. As much as $10 for a 15 minute phone call. I experienced this a lot calling my gf at the time. *Ridiculous confusion on how to unblock an inmate number. A friend accidentally blocked me, and it took her 3-4 months to figure it out. They kept assuring her it was fixed, when it was not. *Collect calls are broken. "This # requires billing arrangements" *Unknown limited number of calls you have.  *High surcharge, and tax should be included in quote. *If you collect call a number once and get voicemail, you cannot collect call that number again. The robot will say "requires billing arrangements" *The volume on the phones need to be adjusted it's too low. (but yes of course it's also noisy in the pod) COMMISSARY & FINANCIAL MATTERS * Items are constantly damaged, crushed or incorrect or simply missing. We are seldom reimbursed. * If a different item ca...
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